Guide
It asks the right questions and recommends the product that fits each profile.
- Help choosing
- Personalised recommendations
- Product carousels
WAX AI
Your brand’s expertise, in every conversation
WAX AI knows your catalogue and every customer’s history. It advises, sells and answers 24/7 on WhatsApp and RCS, and hands over to your team when needed.
Awarded AI Pioneer by
Trusted by 600+ leading brands
+25%Incremental sales
2xAverage order with AI
+80%Tickets handled by AI
Average order with AI: Petite Mendigote’s result.
One agent, three roles
From the first piece of advice to the delivered parcel, WAX AI looks after every customer the way your best advisor would.
Several AIs, one conversation
WAX AI works alongside Meta Business Agent, your own AI and your customer service team. WAX routes every message to the right handler, and the customer keeps a single thread.
Customer message
Which serum for sensitive skin?
WAXroutes every message
- WAX AIAdvice, sales and tracking
- Meta Business AgentMeta’s AI agent on WhatsApp
- Your AIYour in-house agent, plugged into WAX
- Customer serviceGorgias, Zendesk, Crisp or the WAX inbox
The right handler for every message
Depending on the request, WAX hands over to the best-suited agent or to an advisor.
Context travels with the conversation
Message history, customer profile and orders come with every handover.
Your AI keeps its place
Your agent receives your customers’ messages and answers them through the WAX API, on WhatsApp and RCS.
You stay in control
Your tone, your rules
Name, tone of voice, formal or casual address, promo codes: you write the instructions, the AI follows them.
Fed by your content
Shopify catalogue, website pages, FAQs and guides: the AI answers from what you give it.
Tested before launch
A test space lets you try the AI before you open it to your customers.
Data hosted in Europe
Your customers’ data is encrypted and hosted in the European Union.
